Our designers and analysts work with your team to determine:

• Goals you want to reach
• Behaviors necessary to achieve those goals
• Games or simulations to create or adapt that model those specific behaviors
• Retention required of the learning (how often does it change, and how much?)
• Delivery systems for the project (physical or digital, group or solo)
• Metrics to demonstrate that the behavior is changing
• Success conditions and next-level actions once the immediate goals are achieved

All of this leads to a Creative Bandwidth Prescription - the right combination and sequence of games that will engender, demonstrate and lock-in the behaviors necessary to meet the challenge.

"The advantage of entertaining games (as opposed to many 'team games' that are out there) is that participants get to see themselves take an action.  They try, fail, try again, and see themselves succeed - all in a zero-threat environment that encourages risk-taking, and increases retention."

Karen M. Sopko, CEO and Co-founder
Download Karen's presentation on Games in the Workplace

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Featured Industry Solution: Tele-Sales and Customer Support

The Q

Upsell!

Objections

In 2006, computer industry giant Dell asked Creative Bandwidth to develop a suite of solutions targeting critical behaviors in the technology sales space.

The complication?  Sales teams in the Philippines and Panama needed to be able to use the games and perfect their English at the same time!

The result are fun, fast, easy-to-learn and tough-to-master card games that:

• Take less than 15 minutes to learn & play
• Teach key customer service behaviors (empathy, creativity, problem-solving)
• Give salespeople an opportunity to practice upselling customers
• Deal with the classic objections in a sales or customer service process
• Work with all levels of language comprehension

Since our initial success, the Creative Bandwidth team adapted and expanded the games to serve the Cable TV industry in Australia, global financial services for Citigroup, and the telecommunications industry in the United States. 

Follow the links to the left for details about each game.